Frequently Asked Questions

Alchemise Pet Care is licensed to care for a maximum of 4 dogs at any one time, or 5 dogs if at least 2 are from the same household.

This allows care to remain calm, safe, and individual, while meeting local authority licensing and welfare requirements.

Yes. A free meet-and-greet is required for all new dogs before using daycare or boarding services.
This allows everyone to assess suitability calmly and ensures the right fit for your dog, Samantha, as well as the resident dogs

Yes. For boarding stays of two nights or more, a trial night is required prior to booking.
This helps ensure your dog settles well and is comfortable in the home environment.

Day Care

• Drop-off: 8.30 – 9.30am
• Collection: 4.45 – 5.30pm
• Half-day (AM) collection: 12.30 – 1.00pm
• Half-day (PM) drop-off: 1.00 – 1.30pm

Home Boarding

• Drop-off: 8.30 – 9.30am
• Collection: 4.45 – 6.00pm

Dogs are not left unattended for extended periods.
They are fully integrated into daily household routines with supervision, enrichment, rest, and outdoor time throughout the day.

Yes.

• Day care dogs receive one walk per day
• Boarding dogs receive two walks per day

All walks are tailored to the individual dog’s age, energy levels, and needs.

Alchemise Pet Care is a home-from-home environment, not a kennel or commercial unit. Dogs are part of daily home life and have access to enrichment activities, rest areas, and a secure garden.

Yes. Enrichment is a key part of care at Alchemise and includes puzzles, sensory activities, problem-solving games, calm interaction, and rest time - tailored to each dog.

Yes. Reasonable text contact is included, along with photos and daily updates while your dog is in our care.

Updates typically include how your dog is settling, general wellbeing, and photos where appropriate. Updates are provided thoughtfully around the dogs’ needs rather than on a fixed schedule, as supervision and care always come first.

Entire (un-neutered) males are accepted by arrangement only and are charged at a higher rate due to additional management and welfare considerations.

All dogs must be fully vaccinated, including Kennel Cough, and be up to date with flea and worm treatment.

All medical conditions, behavioural needs, medication, and routines must be disclosed before booking. This ensures care can be provided safely and appropriately.

No. Alchemise Pet Care does not accept dogs with known aggressive behaviour.
The safety and well-being of all dogs and people is always the priority.

Accepted payment methods include:

• Bank transfer (BACS)
• Cash
• Card payment via secure payment link
• Standing order (for regular pre-booked day care)

A 50% non-refundable deposit is required to secure a booking, with the remaining balance due 21 days before the stay.

Cancellation terms are clearly outlined in the Terms & Conditions.
Please ensure you read these carefully before booking.

Booking is simple:

1. Email or text Samantha with your dates
2. Arrange a free meet & greet
3. Complete the booking forms
4. Pay the deposit and return signed Terms & Conditions
5. Pay the remaining balance 21 days before the stay

Full details are available on the How to Book page.

Samantha is autistic and runs Alchemise Pet Care in a way that supports clear, calm, accessible communication.